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Whether you need help choosing the right pergola or have a question about your order, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble locating it, send us a message and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please review our Return Policy for full details on how to start the process.
Can I exchange an item for a different style or color?
Yes, exchanges are available within our 30-Day Returns window. Simply contact us with your order number and the item you would like instead, and we will walk you through the next steps.
How do I know which patio furniture set fits my outdoor space?
We recommend measuring your patio, deck, or garden area before ordering. Each product page includes detailed dimensions so you can confirm the fit. If you need guidance, our team is happy to help you find the right set for your layout.
Are your pergolas and fire pits built for year-round outdoor use?
Our pergolas, gazebos, fire pits, and furniture sets are designed with durable, weather-resistant materials for real everyday use. We recommend reviewing each product description for specific care tips to help extend the life of your pieces through every season.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Owned and operated by World Patio Haven, our team aims to reply to every inquiry within 24 hours.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Effortless Delivery
Free Shipping on Most Orders Within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase does not meet your expectations, our return process is straightforward and stress-free.
